Frequently Asked Questions

Q. How accurate is the TrackNet data?
A. TrackNet fleet tracking data uses GPS satellite communications and state-of-the-art wireless and fleet tracking technology to deliver information that is nearly 100% percent accurate.

Q. Does TrackNet work throughout the United States?
A. Yes, TrackNet fleet tracking monitors vehicles over every inch of the continental United States. Real-time reporting of vehicle locations is present in 94 percent of the nation. In some areas, there can be a short delay before the information is transmitted to companies. However, information is never lost or inaccurate.

Q. Is my company’s information on the TrackNet website private?
A. Yes, the information you give TrackNet and data that TrackNet gathers about your business operations will never be made public or sold.

Q. Do drivers get upset by the service?
A. TrackNet is very sensitive to drivers’ reactions to our technology. Unfortunately, if presented in the wrong light, drivers may feel a sense of being watched. However, that is why, whenever a company installs a TrackNet GPS fleet tracking system, a representative from our company will be available to meet with your drivers and discuss the service, addressing anyone’s concerns or questions. What we stress to drivers is that this technology protects them as well. If they were not speeding or were not present somewhere they are being accused of being, TrackNet can prove it. Plus, by increasing the efficiency and profitability of the company, TrackNet can help ensure their job security.

Q. Can we talk to an existing TrackNet customer?
A. Yes, please contact us to arrange for a phone conference with one of our existing customers.

Q. How much does it cost?
A. Cost depends on your company’s needs. For more pricing information, you can call TrackNet or fill out an online web form.

Q. How long should it take to recover my investment?
A. Although it will vary for a variety of reasons, a typical ROI for the average service company is less than 90 days, including the initial capital investment and the first year’s subscription service.

Q. What is the GPS installation process like?
A. Installation is an important part of a successful deployment, especially for large fleets. We will thoroughly discuss the GPS installation process with you, give you a demonstration and outline an organized plan.

Q. Will you train me and my staff?
A. Absolutely. Someone on our staff will walk you through the entire process end to end. You can also call us anytime you have a question. Our technical support and customer service teams are always there for you. We are always happy to help! We want you to get the most out of TrackNet’s system as you possibly can. The more value we can help you discover, the better.

Q. Will we have to sign a contract?
A. We don’t even have contracts! All of our plans are month to month. We want to earn your business each month.

Call 1 (866) 654-2226 for more information!